About Donna L. Brickley

Brickley Donna L. Brickley, Technology and User Support Coordinator

Telephone: 717-867-6022
Address: Lynch 004
Email: brickley@lvc.edu

Technology and User Support Coordinator

Original Date Prepared: 11/1995     Revision Date: 5/2004; 6/2006, 5/2012, 10/2015

Reports to: Director of Information Technology

Administrative Group: Information Technology

Functional Description:  The Technology and User Support Coordinator supervises the technology centers and IT Solutions Center, coordinates support calls to campus computer users, and maintains the inventory of College-owned computers, tablets, and printers.  The Technology and User Support Coordinator is part of the Operations group within Information Technology.

Major Responsibilities/Duties:

    • Provide first-level support to campus computer users by monitoring IT Solutions Center requests for service, using remote assistance tools, and visiting offices as needed to provide support and training.
    • Coordinate all requests for assistance that cannot be resolved via the steps above. Contact users as needed when work is completed.
    • To ensure quality service, call users who recently contacted the IT Solutions Center to verify that service was provided to their satisfaction and reactivate calls as needed.
    • In conjunction with the Technology Support Specialist, coordinate the repair of College-owned computers and printers with the firm(s) doing repairs. Maintain records on maintenance contracts and coordinate annual service of college-owned printers.
    • Coordinate the purchase and receipt of computers, printers and fax machines, and maintain an accurate inventory of all such devices.
    • Act as the primary point of contact and coordinate the recruitment, hiring, scheduling, training, supervision, and evaluation of student Solutions Center assistants, Technology Center assistants, and the Technology Center Coordinator.
    • Assist with the recruitment, hiring, scheduling, training, and supervision of student Solutions Center technicians.


    • Serve as a resource person to others in Information Technology and participate in projects as required.
    • Remain up-to-date on current developments and trends in the field of personal computing.
    • Assist with the printing of ID cards.
    • Assist with changing passwords.
    • Conduct all duties and responsibilities in a safe manner in compliance with LVC policies and procedures.
    • Perform all other duties and special projects as assigned.


      Principal Internal Working Relationships: Students, faculty and staff.

      External Working Relationships: Vendors.

      Direct Reports: None.

      Education Requirements: High School Diploma.