Frequently Asked Questions (FAQs)
Q: Is it advisable for students to have their own computers?
A: Although there are a number of computer labs around campus, most students find it more convenient to have a computer of their own. If a resident student brings a computer to campus, we recommend that it be able to connect to the residence hall network.
Q: Do students need a printer in their residence hall room?
A: Printers are available in our large computer labs but many students also have a printer in their room as a convenience.
Q: What type of computer does the College recommend?
A: The College supports both Windows and Macintosh, and offers discounts on computers purchased from Dell and Apple. Buying Computers and Software
Q: Should I buy a laptop or a desktop computer?
A: This is strictly a personal decision although many students opt for the convenience of a laptop. You should weigh the mobility and versatility of a laptop against the lower cost, higher speed and better audio/video you can get with a desktop. Another factor to consider is that the cost to repair a laptop is typically higher than a comparable repair on a desktop computer.
Q: Where are student computer labs located and when are they open?
A: Computer labs for student use can be found in various buildings on campus and are open many convenient hours.
Q: What personal computer software does the College support?
A: The College supports the Microsoft® Office suite of Word, Excel and PowerPoint (see Supported Software for more details). The College provides a license to use MS Office on all College-owned computers; students must purchase their own copy of Microsoft Office to run on their computers at home or in the residence halls. Buying Computers and Software
Q: Does the campus have a wireless network available for student use?
A: Yes, students have access to a wireless network that is available in all academic and administrative buildings, the residence halls, and outdoors on the main campus and the athletic fields east of PA-934. More Information
Q: What do I need in order to connect my computer to the residence hall network (also known as ResNet)?
A: To connect to ResNet you must have a computer with either a network (ethernet) card or wireless capabilities.
Q: What should I do if I am having problems with the computer in my residence hall room?
A: The IT HelpDesk provides support in person (Lynch 004), by phone (717-867-6072) and through email (firstname.lastname@example.org) during regular business hours. As a courtesy, when time permits we will examine your computer and attempt to fix simple problems if you bring it to Lynch 004. If your computer is still under warranty, you should report hardware problems to the vendor for diagnosis and repair.
Q: What type of telephone service is available in residence hall rooms?
A: Most rooms, except those in Stanson Hall, are provided with a phone line that includes caller ID, voicemail and an unlimited number of on-campus, local and toll-free calls. You may use pre-paid long distance and other calling cards to place long distance calls. Students are responsible for bringing their own phones and caller ID equipment (note that there is only one phone line and voice mailbox per room).
Q: Do the residence hall rooms have cable TV?
A: Yes, each student room includes cable TV service with more than 60 channels. More Information
Q: How do I check my student email account from home?
A: Use your web browswer to go to MyLVC, login and then click on the Webmail icon in the Academic Resources channel of the Home (main) tab.
Q: Is there a way to check my grades, academic record and business office account over the Web?
A: Yes, you can use AccessLVC to view that information. Use your Web browser to go to MyLVC, login and then click on the AccessLVC icon in the Academic Resources channel of the Home (main) tab.
Q: Do professors use the Web to post class-related information?
A: Yes, the College provides software from Blackboard for faculty to use to make class information available over the Web. Use your Web browser to go to MyLVC, login, and then click on the Blackboard icon in the Academic Resources channel of the Home (main) tab.
Q: How do I change my password?
A: Instructions for changing passwords can be found here.
Q: Why do I need to change my password? Why has my password expired?
A: We have established a policy that requires users to change passwords every few months in order to reduce the risk of a password being compromised, and ultimately to help safeguard your personal information. Users are responsible for the protection of their passwords.
Q: What is the best way to protect my password?
A: Choose a password that is not easily guessed by selecting an eight-character combination of letters and numbers. Never write down your password or post it on or near your computer. Never divulge your password to anyone.
Q: How can I protect my computer from viruses?
A: To protect your computer from email-borne viruses be sure to use your LVC Webmail account which includes virus and spam protection.
For protection from viruses carried by removable disks, file transfer programs and instant messenger software, you should install anti-virus software and keep your virus definitions up-to-date. Note: The College furnishes antivirus software at no charge to full-time students. Go to http://www.lvc.edu/it-services/services/antivirus.aspx and login using your LVC username and password for more information.