About Todd M. Gamble

Gamble Todd M. Gamble, Senior Technology Support Specialist
B.S., Lebanon Valley College, 1998.

Todd has day-to-day responsibility for the support of desktop computer users and the college's student computer labs.

Telephone: 717-867-6060
Address: Lynch 004
Email: tgamble@lvc.edu


Senior Technology Support Specialist

Original Date Prepared: 4/1998     Revision Date: 5/2004, 4/2012

Reports to: Director of Technology and User Support

Administrative Group: Information Technology

Functional Description: The Senior Technology Support Specialist is responsible for coordinating the support of all desktop computer users and student computer labs. Coordinate all Technology and User Support reporting functions, deployment-related tasks, end-point security, and centralized management of client computers. The Senior Technology Support Specialist is part of the Technology and User Support group within Information Technology.

Major Responsibilities/Duties:

    • Provide expert-level support to users of desktop computer systems.
    • Coordinate the IT Solutions Center including configuration of the help desk systems, train personnel, monitor open calls on a daily basis, assure the timely diagnosis and repair of computers and related equipment, and respond to trouble reports as assigned.
    • Coordinate the installation, upgrade and swap of personal computers and related equipment.
    • Participate in the development of standards for desktop computing hardware, software, and security and maintaining adequate documentation of established standards.
    • In coordination with Technology and User Support Coordinator maintain an accurate inventory of all Information Technology equipment.
    • Coordinate all Technology and User Support reporting functions for: inventory, call tracking, printing, etc.
    • Coordinate deployment-related tasks and centralized management of client computers. (MS Deployment Toolkit; System Center Configuration Manager; client computer data security.)
    • Assist in the training of users and development of documentation in conjunction with others in Technology and User Support
    • Ensure – along with others in Technology and User Support – the smooth operation of all technology centers.
    • Maintain an expert level of knowledge in campus-supported desktop computing applications and use of network resources including the Internet.
    • In coordination with the Technology Support Specialist, supervise student employees who assist in the completion of any of the above duties.
    ADDITIONAL RESPONSIBILITIES
    • Serve as a resource person to others in Information Technology and participating in projects as required.
    • Remain up-to-date on current developments and trends in the field of computing.
    • Remain current on required certifications.
    • Other duties as assigned.

      Principal Internal Working Relationships: Students, faculty and staff.

      External Working Relationships: Vendors.

      Direct Reports: None.

      Education Requirements: Bachelor's Degree.