Student Support Services

Career Services Disability Services
Counseling Services Office of Multicultural Affairs
Financial Aid Study Abroad
Health Services Peer Tutoring
IT Services Writing Center


Career Services
The Office Career Services assists students in the search for meaningful and enjoyable careers and provides resources to conduct an effective job search. From the freshman with no major, to the sophomore who wants to change majors, to the junior needing experience, to the senior wanting a job or help with graduate school, career services provides students with tools for exploring career options and preparing for life beyond Lebanon Valley College. The office offers individual career counseling appointments, a computer-assisted guidance program, and a variety of testing strategies to help students “discover” potential career options. It also conducts workshops and personal coaching for composing résumés and cover letters, networking, and preparing for job interviews.

Students can access a wealth of career–related information through the career services webpage at www.lvc.edu/career-services. Easy to navigate, the website offers 24/7 access to the LVC Job Center, an automated system to search and apply for jobs and internships, register for job fairs and career/graduate school events, schedule campus interviews, and manage a personal calendar and account that stores resumes, cover letters, and other important documents related to the job search. Career services also works with two consortia to provide three job and/or internship fairs annually.

Office hours are 8 a.m.–4:30 p.m., Monday – Friday. Located in the Center for Student Engagement within Mund College Center, the office may be reached by calling ext. 6560 or via email at careerservices@lvc.edu.

Internships
Students in most academic departments may spend one or more semesters in a practical field experience through an internship program. A faculty advisor will meet regularly with the student intern during the field experience and provide guidance in making the transition from the classroom to the work place. Supervisors in the sponsoring corporations, schools, or agencies will evaluate the interns and give feedback to the faculty advisor.

In most majors, for every 45 hours a student works at a site over the semester or summer period, one credit hour would be granted; e.g., three credits would equal 135 hours over the 15-week period, or a little less than 10 hours per week. Only 1–12 credit hours of internship may be taken during any one semester. A student may use a maximum of 12 credit hours of internship to meet graduation requirements. Most students have junior or senior standing, and the internships can be paid or unpaid. Applications are available in the Registrar’s Office, but students should also check with their department about additional procedures and application needs.

The Office of Career Services regularly posts local, national, and international internship opportunities to the LVC Job Center system and maintains links to other internship resources through their office web page. Two area job and internship fairs (in November and February) are conducted annually to acquaint students with opportunities for gaining experience. Project CLOSE-UP is a pre-internship shadowing program for first-year students.

Counseling Services
The Office of Counseling Services assists students in defining and accomplishing personal and academic goals. Its confidential services and developmental programs help students become effective, self-directing individuals, with the skills needed to deal with personal problems and feelings. Students can seek short-term help for issues ranging from homesickness, relationship issues, to more complex concerns like depression, anxiety, and self-esteem, etc.

Licensed counseling staff is available Monday–Friday during the academic year to provide short-term confidential counseling. Appointments are recommended and can be arranged by contacting the Office of Counseling Services at ext. 6696 or 6697; or by calling the Office of Health Services at ext. 6232. Professional counseling services are provided at no additional cost and are located on the second floor of the Shroyer Health Center. Outreach programs are offered periodically throughout the campus to address special issues and student needs.

Counseling services are available to currently enrolled full-time undergraduate students and full-time physical therapy graduate students. Counseling services are available on a case-by-case basis only for emergency situations to part-time undergraduate and graduate students.

Career counseling, personal adjustment, tutorial, and study skills services are on-going through additional departments across campus. Faculty members and advisors also assist students to make academic decisions and to make the best use of College resources. Students can also speak to academic advisors, the college chaplain, the coordinator of disability services, the director of career services, residential life staff, and the associate dean of student affairs about personal and advising concerns.

Financial Aid
The Financial Aid Office administers various scholarship, grant, loan, and employment programs for which students may apply. Staff members are available to counsel students and their families regarding the financial aid application process, eligibility criteria, and the numerous types of awards funded by the institution, federal and state governments, and other outside sources. More information may be found at http://www.lvc.edu/financial-aid.

The following requirements are associated with receipt of financial aid:
  1. Students must complete the financial aid application process as designated by the LVC Financial Aid Office.
  2. Students must be enrolled full time (a minimum of 12 credits per semester) in order to be considered for LVC grants and scholarships, Supplemental Educational Opportunity Grant (SEOG), Perkins Loan, and Federal Work Study. Students must be enrolled at least half time (a minimum of six credits per semester) in order to be considered for PHEAA State Grant, Federal Direct Stafford and PLUS Loans (parent and graduate students). Students who are enrolled less than half time may be considered for Pell Grant and private alternative loans.
  3. In order to remain eligible for all types of federal, state, and institutional aid, students must maintain Satisfactory Academic Progress (SAP). SAP is defined as follows:

    a. Full-time students must earn a minimum of 24 new credits per academic year.

    b. Three-quarter time students must earn a minimum of nine credits per semester.

    c. Half-time students must complete a minimum of six credits per semester

  4. LVC grant and scholarships may be received for a maximum of eight semesters or until the first undergraduate degree is earned, whichever comes first. For transfer students, the number of semesters of eligibility is indicated by the Office of Admission upon acceptance.
  5. Students receiving awards in excess of $100 from outside sources must report them to the Financial Aid Office. The College reserves the right to adjust the student’s award package in accordance with federal, state, and institutional policies.
  6. Students placed on disciplinary probation may be denied institutional aid during each semester of probation (including portions of semesters). Aid may be denied in the semester(s) immediately following the semester in which judicial/student conduct action is taken.

Health Services
The staff of the Office of Health Services is available to meet the medical needs of all full-time undergraduate students, full-time physical therapy graduate students, and to provide emergency medical care for the College community. The Shroyer Health Center is staffed with registered nurses, part-time physicians, and physician’s assistants from Annville Family Medicine.

A registered nurse is on duty in the Health Center Monday to Friday, 8 a.m.–5 p.m. A registered nurse is on call for medical emergencies from 5 p.m.–8 a.m., Monday to Friday, and during the weekend. To contact a nurse when the Health Center is closed, call the College Center at ext. 6161 or contact a resident assistant, residential life area coordinator, or public safety officer.

The College physicians and physician’s assistants see students free of charge during scheduled clinic hours. Appointments must be made Monday to Friday through the nursing staff at least one hour prior to the scheduled hours. If a student sees a non-College physician, is referred to another physician, or needs a lab test, the costs must be paid by the student or by the student’s insurance.

Health services are available to currently enrolled full-time undergraduate students and full-time physical therapy graduate students. Health services are available on a case-by-case basis only for emergency situations to part-time undergraduate and part-time graduate students.

Medical Records
All students are required to have a health record completed by their family physician as a requirement to be officially registered for classes and to participate in intercollegiate athletics. Immunization information must be complete and immunizations up-to-date in order for health records to be considered complete. All health records are confidential and only health center staff has access to them.

General Health Care
Treatment for common problems (e.g., respiratory tract infection, gastrointestinal symptoms, and accident-related injuries; management of chronic illnesses such as diabetes, asthma, and uncomplicated allergy injections in cooperation with the student’s physician) are provided. Routine diagnostic procedures are also available (e.g., tests for strep throat, urinary tract infection, mononucleosis, and pregnancy). If you need a service that the Health Center does not provide, the staff will assist you in coordinating health services specific to your needs in cooperation with your insurance company.

Medications
Some medications needed by the student are supplied by the Health Center at no charge. Medications not stocked at the Health Center that are prescribed by the College physicians or an off-campus physician are the financial responsibility of the student. The Health Center is not financially responsible for medications prescribed by an off-campus physician or for medication that the student may have been taking prior to attending the College.

Allergy Injections
Uncomplicated allergy injections are administered in the Health Center by appointment Monday through Friday when the doctor is present. Students must provide their own serum, with physician’s instructions and times of scheduled dosages.

Gynecological Services
Routine gynecological exams are available at the Health Center by appointment only by calling ext. 6232. The student is responsible for the laboratory charge of the PAP test.

Class Excuses
Excuses for missed classes due to illness are not provided by the Health Center. Students must speak directly to their instructors.

Fees
There is no charge for visits to the Health Center. However, students are financially responsible for prescriptions (not available at the Health Center), x-rays, laboratory tests, and referrals to off-campus facilities or consultations that are not covered by insurance.

Insurance
All full-time undergraduate and full-time physical therapy graduate students are encouraged to have health insurance. These students are eligible for EIIA’s student accident insurance program, a $2,500 accident insurance policy that is secondary to a student’s primary insurance coverage. Claim forms may be obtained at the Health Services, athletic trainer, or Business Office webpages.

Transportation
For emergencies, the local ambulance service (911) will be called. Students are responsible for the transportation to off-campus medical appointments and non-emergent trips to the hospital. For non-emergent transport to the hospital or urgent care when a student is unable to find a ride, a voucher system for taxi service is available. To access this service, students should contact the Health Services staff at the Shroyer Health Center, Monday to Friday, 8 a.m.–5 p.m. when the College is in session

IT Services
Campus Network and Servers
A high-speed data network connects all of the buildings on campus, including the library, academic and administrative facilities, and residence halls. Wireless access to the campus network is also available in all buildings and residence halls, and many locations outdoors. The servers on campus provide users with access to electronic mail, statistical analysis (SPSS), eLearning software (Blackboard), quantitative software (Mathematica), administrative information, library and other databases, compilers, shared laser printers, and Internet resources.

Students may forward their LVC email to a non-LVC email service at their own risk. The College neither guarantees nor takes responsibility for the delivery, security, or privacy of email messages once they leave the LVC network or LVC-hosted services.

Student Computer Labs
  • Computer labs for general student use can be found in the following locations:
  • Bishop: Writing Center (Windows)
  • Neidig-Garber: Physics Computer Lab (Windows)
  • Lynch: General Lab 177 (Windows and Macintosh)
  • Mund: Computer Lab (Windows and Macintosh)
  • Yuhas Commons: Computer Lab (Windows)

Printers are provided in each of the labs above. Other computers are available for students in the departments of biology, business, chemistry, education, math, music, physics, and psychology.

Personal Computer Software
The College has adopted Microsoft® Office as the campus standard for both Windows and Macintosh. Students use WebMail for access to electronic mail. For help with this software, call the IT HelpDesk during business hours at ext. 6072 or a lab assistant in the Lynch General Computer Lab at ext. 6067.

Computer Support and Purchases
The IT HelpDesk in Lynch is available to report problems with College-owned computer equipment and to obtain assistance with supported software. During the academic year, the HelpDesk is staffed from 8 a.m. to 4:30 p.m., Monday through Friday (summer hours end at 4 p.m.). Call ext. 6072 (or 717–867–6072) during business hours or after hours send an email message to HelpDesk@lvc.edu and someone will respond the next business day. Students are eligible to receive discounts on computers, printers, and software. For information on how to order, check the IT Services webpage (www.lvc.edu/it-services) or call the IT HelpDesk during business hours at ext. 6072.


The Office of Disability Services
All students, including those with disabilities, should have full and equal opportunity to access the services, facilities, and programs available at the College. Section 504 of the Rehabilitation Act of 1973 and the ADA Amendment Act of 2008 mandate such access, stating:

No otherwise qualified handicapped individual in the United States shall solely, by reason of his handicap, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.

Although the College does not offer a specialized curriculum for students with disabilities, it encourages such students to make their special needs known by registering with the Office of Disability Services (ODS) whose responsibility it is to determine reasonable accommodations for students who provide acceptable documentation of a learning disability, physical disability, psychological/mental health disability, or other neurological or chronic medical condition that significantly interferes with a major life activity (e.g., learning, communicating, walking). The ODS provides many support services, including individualized assistance in developing compensatory learning strategies, study skills, test-taking strategies, time management skills, academic advising adjunctive to that offered by faculty advisors, and assistance in developing self-advocacy skills.

Admission
In accordance with the law, information about the presence of disabilities is not solicited from applicants, and disabilities are not considered in admissions decisions. An applicant who has been offered admission to the College and indicates on the letter of acceptance that he/she has special needs related to a disability will be referred by the Office of Admission to the Office of Disability Services. At that point, the student will be given the opportunity to disclose specific information about his/her disability and to request accommodations.

Students’ Procedures
In order to receive accommodations, students who have a physical, medical, psychological, or learning disability that is going to impact their attendance or require accommodation, must disclose their disabilities to the ODS and initiate a request for services. In order to ensure that their learning needs are appropriately met, the student will need to provide documentation of their disability or medical condition to the director of disability services in Humanities 4, ext. 6071. The ODS will then provide a letter of verification of disability that describes the accommodations needed for their classes.
In the case of a psychological disability, the student must submit a comprehensive diagnostic report from a licensed mental health professional attesting to the severity and chronicity of the condition and the manner in which it will impact the student’s ability to function in a traditional learning environment. Further, yearly re-evaluations from the mental health professional may be required.
In the case of a learning disability or ADHD, the student is responsible for obtaining and submitting the results of appropriate testing, which must be provided by a professional qualified to diagnose such disabilities. It is the student’s responsibility to bear the cost of such an assessment. Because it is important to understand the impact of the learning disability/attention deficits on current academic performance, the assessment should have occurred within three (3) years of admission to the College.
The College does not provide generic accommodations based on a particular disability category. Rather, we negotiate accommodations on a case-by-case basis through a review of the documentation and a discussion with the individual student. Should accommodations be necessary, the student will be provided with letters of verification of disability that describe his/her accommodations. Students are responsible for giving the letters to their instructors and engaging them in discussion about their disability-related needs. After conferring with ODS, instructors may negotiate a modification of a particular accommodation if the accommodation would alter an essential requirement of the course.
Students who believe they may have an undiagnosed learning disorder are invited to contact the ODS to discuss whether seeking formal assessment would be an appropriate course of action. The ODS will make an appropriate referral if needed.

Standards for Verification of Learning Disability
An assessment report must specifically diagnose a learning disability, supported by scores on a standardized and comprehensive intelligence test and achievement test battery. In addition to the intelligence and achievement tests, the test battery may include any domain-specific, standardized tests that the examiner deems appropriate. Tests of auditory processing skills are required of students with learning disabilities who wish to petition for substitution of the foreign language requirement. Specific guidelines for the documentation of learning disabilities, including lists of acceptable instruments, are available from the ODS. Compliance with these guidelines usually prevents the need for further testing; however, the College reserves the right to review the diagnosis and to require additional documentation.

Standards for Verification of ADHD
The assessment report must specifically diagnose ADHD, in accordance with the criteria set forth by the DSM-IV. Specific guidelines for the documentation of ADHD, including a description of accept- able test batteries used to assess the impact of the disorder on academic functioning, are available from the ODS. Compliance with these guidelines usually prevents the need for further testing; however, the College reserves the right to review the diagnosis and to require additional documentation.

Standards for Verification of Psychiatric Disorder
The assessment report must specifically diagnose a psychiatric disorder supported by a comprehensive diagnostic evaluation conducted within the past year by a licensed mental health professional. A specific DSM-IV diagnosis must by presented in the report. In addition, documentation of the psychiatric disorders must report the extent to which the student currently meets the DSM-IV criteria for the disorder(s). The report must demonstrate, via scaled scores and/or clinical detail, that the disorder currently causes substantial impairment in an area of functioning relevant to the learning and/or social environment of college. Documentation should include a discussion of treatment history, current approach to treatment, the student’s response to treatment, and recommendation for accommodations. If medications are currently being used to control the disorder, please include a discussion of any side effects that negatively impact the student’s functioning.

Accommodations for psychological disability will be coordinated with Counseling Services staff in conjunction with Disability Services.

Standards for Verification of Chronic Health Impairments
The assessment report must specifically diagnose a medical condition and identify current treatment. The documentation must discuss severity of the condition in terms of the degree to which it impairs normal life activities, providing specific details of the student’s limitations including the impact on the student’s ability to participate and learn. The report from a physician must be typed on official letterhead, and include the recommended accommodations, physician’s name, professional credentials, and date.

Accommodations for health related issues will be provided in consultation with Health Services in conjunction with Disability Services.

The Office of Multicultural Affairs
The Office of Multicultural Affairs (OMA) provides leadership and direction for the development of educational, cultural, and social programs that enhance intercultural understanding of the Lebanon Valley Community while fostering the College’s mission to help students acquire knowledge, skills, attitudes, and values necessary to live and work in a changing, diverse, and fragile world.

The Office of Multicultural Affairs facilitates a wide range of activities to help students, faculty, administrators, and staff develop programs, curricula, and policies that promote and foster an appreciation of peoples, cultures, and perspectives on a national and international level. The OMA partners with student organizations, academic departments, administrative offices, and community groups to educate the Lebanon Valley community on the importance of diversity based on race, ethnicity, gender, sexual orientation, socio-economic status, physical and mental ability, religion, culture, and age.

Programs provided by the Office can be found on the OMA web site (www.lvc.edu/multicultural) or by contacting the director at x6165.

Multicultural Mentor Program
The Multicultural Mentor Program is a student leadership program, which assists the Office of Multicultural Affairs, Admissions, and various Offices in Student Affairs in creating a positive, supportive and welcoming environment for incoming and enrolled ALANA, international students, LVEP, and MHS students.

Mentors are expected to participate in multicultural leadership training prior to the start of the year, provide at least three (3) peer activities during the fall semester, and assist the Office of Multicultural Affairs and Admissions with Multicultural Recruitment initiatives.

Social Justice Institute
During winter break, The Office of Multicultural Affairs sponsors a three-day intensive, diversity and leadership training on social justice. Featuring modules focused on ableism, classism, racism, sexism, and heterosexism, the Institute includes a daylong trip to an urban center to visit various human and social service agencies. Annual participants are invited to join The Pallas Society, a campus honor society for social justice in the spring.

The Pallas Society
The Pallas Society is a campus-based honor society established at Lebanon Valley College on April 19, 2009. Membership consists of outstanding students, faculty, staff and alumni who are committed to social justice in its many forms. An induction ceremony is held each year in the spring. The four pillars of the society are Truth, Diversity, Justice, and Action. 

Study Abroad
LVC offers a variety of exciting study-abroad programs. All programs ensure a cultural immersion experience for students, with several programs offering a language-enhancement opportunity. All courses offered fulfill LVC requirements. LVC programs are located in Argentina, Australia, England, France, Germany, Greece, Netherlands, Northern Ireland, Italy, New Zealand, Spain and Sweden. Look for new sites to be offered over the next semesters.

Students wanting to study off campus but wishing to remain within the United States can choose internship programs in Philadelphia and Washington, D.C.

With a few exceptions, students attending one of the LVC semester-long programs keep all financial aid and scholarships. Further information is available at the Study Abroad Office at HUM 201, x6076 or via e-mail at: study-abroad@lvc.edu. or visit the Study Abroad website.

Peer Tutoring
An integral part of the Academic Success Program, Peer Tutoring is a free service for all undergraduate students at Lebanon Valley College.

Peer Tutors, successful students themselves, are dedicated to helping students understand course material and study more effectively. Tutors help students identify problem areas and explore solutions. Available in most subject areas, Peer Tutors assist students one-on-one, in small groups, or in larger groups for review sessions.?This offers students the opportunity to improve their academic performance and to succeed.

Peer Tutors are committed to providing exceptional service in a professional and timely manner. After Peer Tutoring receives a request, a Peer Tutor will contact the student, usually within 48 hours.

In an effort to improve the program, Peer Tutoring uses a student feedback component. For more information about Peer Tutoring, please visit http://www.lvc.edu/peer-tutoring/index.aspx or contact the coordinator of peer tutoring at peertutoring@lvc.edu.

Writing Center
To help students achieve success, the College provides, at no charge, availability to writing tutors through the Writing Center, located on the lower level of Bishop Library. The center provides drop-in hours and individual appointments to meet student needs. Drop-in hours are Monday to Thursday, 6–9 p.m.

Appointments are recommended, either during those times or at other times, by sending an email to wcenter@lvc.edu at least 24 hours in advance of the scheduled appointment. All tutors who work for the center receive extensive training in tutoring writing. They are good students, excellent writers, and an attentive audience.