Dutchman of the Year
Those who have received a Dutchman WOW recognition throughout the year will be placed in a drawing for a chance to become Dutchman of the Year.
Service Excellence
About Service Excellence at LVC
At Lebanon Valley College, we are proud of our reputation for service excellence. We aim to be collaborative, considerate, efficient, inclusive, and receptive in everything we do. These standards define the LVC service experience, whether serving prospective or current students, alumni, our community, or our fellow colleagues.
LVC Service Standards
Collaborative
- Communicate effectively within and outside of our immediate work groups
- Work together to accomplish departmental and institutional goals
- Demonstrate teamwork across boundaries
- Support others in their work
- Stay focused on the big picture
Considerate
- Be friendly, courteous, and respectful
- Serve others with compassion and care
- Value different ideas and perspectives
- Treat others with dignity
Efficient
- Demonstrate thorough knowledge of job and institutional mission
- Perform effectively, competently, and reliably
- Proficiently meet student needs
- Align efforts with departmental and institutional goals
- Commit to excellence, innovation, and continuous improvement
Inclusive
- Value diverse identities in our community
- Ensure services are accessible, equitable, and inviting
- Serve with cultural awareness, humility, and sensitivity
- Eliminate barriers and biases that may produce disparate service outcomes
Receptive
- Be innovative, resourceful, and timely
- Be approachable and open-minded
- Be solution-oriented
- Be personalized and caring
- Balance individual and instructional needs
Annual Service Awards
These awards will be announced at our annual Employee Recognition and Holiday Celebration.
Department of the Year
Those who have received a Dutchman WOW as a department will be placed in a drawing for a chance to become the Service Excellence Department of the Year.
Rookie of the Year
Colleagues may nominate a new employee who has hit the ground running and has made a significant impact to college programs and services.
Adjunct of the Year
Colleagues may nominate an adjunct faculty member who has gone above and beyond to ensure student success.